Do you feel frustrated when you cannot get an appointment?
Patients who don’t attend their appointment, or who cancel at such short notice that we are unable to offer the appointment to somebody else, cause significant amounts of wasted time, and affect the availability of appointments for everyone else. Non-attendance is a major issue for the NHS. Missed appointments can also increase inappropriate and unnecessary A&E attendance.
The figures in the table below demonstrates the number of appointments missed and time wasted at the surgery due to DNA’s.
The effect of this is an increase in waiting time for appointments, frustration for both staff and patients, a waste of NHS resources, and a potential risk to the health of the patient.
Also, if we have the patient’s mobile phone number and consent we can now send a text message to remind patients that they have an appointment with us. So please keep the surgery informed about your latest mobile number.
Please notify the surgery in good time if you are unable to keep your appointment so that it can be offered to somebody else!
|Month||Appointment Count||Time Wasted (in minutes)|