How can you help us to help you?

  • Let us know as soon as possible if you need to cancel an appointment – someone else may urgently need this time slot.
  • Be as punctual as possible.
  • Be patient with patients – we allocate 10 minute appointment slots however, illness is not always predictable and unforeseen events may cause the Doctor and Nurse to run late. Reception will keep you informed of delays and we apologise if you are kept waiting.
  • Urgent appointments are available ‘on the day’ – we do ask that these are for genuine emergencies. A Duty Doctor will be allocated to you at a specified time – there may be a wait.
  • Respect the staff who are here to help you; verbal abuse or violence will not be tolerated and could lead to the Doctor asking for you to be removed from the practice list.
  • We are not able to discuss patient records with relatives or third parties without your consent in writing – this is in line with the Data Protection Act 1998.
  • If you have a query, suggestion, comment, compliment or complaint to make. Please contact the Practice Manager in the first instance who will assist in resolving the situation. Alternatively if you remain dissatisfied you have the right to ask the Health Service Ombudsman to review the matter.