Please note that The Oliver Street Surgery is now operating under a total triage protocol. This means that all patients phoning the surgery will first be assessed by one of our experienced triage clinicians. Following assessment you will then be booked in with the most appropriate clinician for your presenting problem. Please note that I, Dr Donaldson, am the registered GP for all 8000 patients registered with The Oliver Street Surgery. I am unable to act as any patients personal GP and all patients will be managed through the triage system as detailed above. We have a highly experienced team of clinicians and Doctors who are able to manage a range of clinical conditions. I also will not tolerate verbal aggression or abusive behaviour directed at any staff member, including the reception team. The reception team follow the protocols put in place by myself and the other partners and are therefore unable to make exceptions to this for any one patient.